We help our clients create customer journeys that flow


Conversational Commerce - Collecting customer data through conversations helps you understand where your customers are and where they are going. We've seen so many systems that have siloed data over the years and we're here to help put an end to it. Give your customers the experience they didn't even know they wanted and they'll come back every day of the week and bring their friends!

What challenges are your company facing?

Whether it's one or several of the factors below, you've come to the right place.

  • Dependency on one (Google or Facebook) ad platform

  • Lack of brand differentiation

  • Increasing points of customer interaction

  • Consumer technology overload

  • Lack of holistic customer view

  • Many legacy systems that don't talk to each other that slows down everything

  • Want to make the move from a monolith to microservices.

  • Inability to deliver highly relevant customer experiences

Our Expertise - "The Voyager"

We can help you with certain components of the system, however, your best results will come from our "Voyager System" Which includes the following. Schedule a time above to request your CX Audit/Demo.

INFRASTRUCTURE  

We put the infrastructure in place to collect massive amounts of data on our client's customers.

For example
-Build a 360 degree view of your customers
-Build a chatbot that uses AI to talk to your prospects & customers
-Aggregate data from multiple sources
-Combat data fragmentation
-Clean data and normalize it
-Analytics tools for performance reporting, dashboards and visualization.  
-Marketing & Business automation systems.

STRATEGY

Make sense of the data your receive

For example
-We work to avoid the risks of traditional business and marketing decisions by taking a systematic approach to retrieving data on real-time or near-realtime that allows us to focus on real impact based on customer behavior
-Understanding the consumer interactions with the brand
-Find patterns and anomalies in the data
-Use Machine Learning to analyse the data

CONTINUOUS IMPROVEMENT

Start running like an advanced AI machine!

For example
-Minimize risks associated with traditional business decisions. All new decisions are based on data.
-As it learns, it can inform product development, marketing and sales (and vice versa).
-Real-time optimization of  consumer interactions.
-Meet the customers where they are with what they need most at that moment.
-Improvements in content creation, management, & delivery.
-Your system is constantly researching, testing and learning about your visitors and customers to inform ongoing website, chatbot and marketing automation improvements.
-Through continuous improvements you can reach peak performance!

Our work

We work closely with each of our client's teams to guide growth.

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